Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is America’s 9th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.

Position Summary

  • Assist Recovery Department by preparing and sending correspondence, required notices, and requested documents to customers.

 

Essential Functions/Specific Duties: 

  •  Prepare and send written correspondence to customers accurately and timely
  • Manage department email inboxes and fax servers 
  • Manage correspondence received from customers and third parties, by ensuring communication is forward to the appropriate parties for handling
  • Manage exception reports to ensure required letters and notices are sent within required timeframes
  • Image Various documents, including customer correspondence, short sales and settlement packages
  • Other duties as assigned 

Qualifications/Job Requirements:  

  • 1 to 2 years business/administrative support experience
  • Knowledge of mortgage collections/servicing processes
  • Post high school education preferred or equivalent work experience 

Skills:

  • Able to work under pressure and meet deadlines 
  • Typing Speed of 45 WPM
  • Organized and detail oriented
  • Ability to work both independently and with a team 
  • Experience using Microsoft Office products (Word)
  • Excellent verbal and written communication skills

Conditions of Work: 

  • Ability to sit for long periods of time
  • use of a computer for long periods of time, including typing and viewing monitor

 

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities.  Management reserves the right to modify, add or remove duties and request other duties as necessary.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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