Job Description

Who We Are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ defaulted mortgage payments and help homeowners in default resolve their debt.  

Do you enjoy negotiating, solving problems, and providing excellent customer service? We need enthusiastic and success-driven telephone professionals to join our Recovery Collections team. If selected, you’ll be part of a growing professional team, locating and contacting homeowners across the country to collect on charged off secured and unsecured mortgage debt. We are a growing company who likes to reward our top performers with advancement opportunities and a lucrative bonus structure. We’re looking for assertive and well-spoken yet compassionate negotiators who are dependable, service-minded, and results-oriented.

Current shift: TEMPORARILY REMOTE 7:00AM-4:00PM Monday-Friday 

Future shift once back in Tempe, AZ office: 10:00AM- 7:00PM Monday-Thursday 7:00AM-4:00PM Friday


Essential Functions/Specific Duties

  • Manage your individual portfolio.
  • Pursue solutions to resolve post charge-off and deficiency balance accounts.
  • Re-establish and maintain communication with customers to minimize company loss.
  • Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company’s standard.
  • Negotiate payoffs, settlements and payment programs according to company guidelines.
  • Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
  • Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.


Qualifications/Job Requirements:  

  • Education:  High School education required, greater preferred.
  • Experience:  2+ years collection experience preferred,  with post charge off and/or deficiency balance collections experience a plus.
  • Skills: Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment
  • Knowledge of collection laws and processes
  • Persuasive and professional communication skills
  • Strong numeric aptitude, problem solving and analytical skills
  • Detailed self-starter who is motivated and organized 


  • Initial 6-month guarantee of $500.00/per month on top of your base hourly rate. Can be adjusted to more if exceeding standards.
  • Lucrative monthly incentive plan with earning potential of up to $7,800.00 in monthly bonuses.
  • Advancement Opportunities
  • Three weeks’ PTO (paid time off)
  • Medical, dental, vision, life, and pet insurance.
  • 401k matching program. 

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities.  Management reserves the right to modify, add or remove duties and request other duties as necessary.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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