Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Do you enjoy negotiating, solving problems, and providing excellent customer service? We need enthusiastic and success-driven telephone professionals to join our Recovery Collections team. If selected, you’ll be part of a growing professional team, locating and contacting homeowners across the country to collect on charged off secured and unsecured mortgage debt. We are a growing company who likes to reward our top performers with advancement opportunities and a lucrative bonus structure. We’re looking for assertive and well-spoken yet compassionate negotiators who are dependable, service-minded, and results-oriented.

Essential Functions/Specific Duties

  • Manage your individual portfolio.

  • Pursue solutions to resolve post charge-off and deficiency balance accounts.

  • Re-establish and maintain communication with customers to minimize company loss.

  • Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company’s standard.

  • Negotiate payoffs, settlements and payment programs according to company guidelines.

  • Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.

  • Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.


Monday- Thursday 10:00am-7:00pm, Friday 7:00am-4:00pm


Qualifications/Job Requirements:?? 

  • Education:  High School education required, greater preferred.

  • Experience:  2+ years collection experience preferred,  with post charge off and/or deficiency balance collections experience a plus.

  • Skills: Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment

  • Knowledge of collection laws and processes

  • Persuasive and professional communication skills

  • Strong numeric aptitude, problem solving and analytical skills

  • Detailed self-starter who is motivated and organized 

Bonus Information:

  • Initial 6-month guarantee of $500.00/per month on top of your base hourly rate. Can be adjusted to more if exceeding standards.

  • Lucrative monthly incentive plan with earning potential of up to $7,800.00 in monthly bonuses.

*     Three weeks’ PTO (paid time off) for vacation and sick days. 
*     Paid holidays. 
*     Medical, dental, vision, life, and pet insurance. 
*     Short- and long-term disability insurance. 
*     Adoption- and tuition-assistance programs. 
*     401k matching program. 
*     Performance-based annual bonuses. 
*     Advancement opportunities

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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