Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Position Overview:

Review deficiency accounts to determine the collateral status and to determine the company’s legal authority to collect deficiency balances by analyzing available data using internal and external sources, including but not limited to OnBase, Loan Sphere, Accurint, and public records

Duties & responsibilities:

*   Review deficiency accounts to determine the collateral status

*   Review deficiency accounts to determine the company’s legal authority to collect by analyzing available data within internal and external sources

*   Review various Legal Notices to determine if any actions are needed

*   Collaborate with colleagues and other departments to resolve account level issues.

*   Consistently represent the company in a professional manner

*   Other duties as assigned

Education and Experience Requirements:

*   Paralegal degree/certificate or equivalent experience preferred 

*   Experience in foreclosures and/or mortgage collections

Skills & abilities:

*   Strong research and problem-solving skills

*   Proficient in Microsoft Office products, especially Excel

*   Knowledge of foreclosure processes and collection laws and familiarity with legal documentation

*   Ability to work independently

*   Strong analytical skills

*   Excellent verbal and written communication skills, both internally and externally

*   Exceptional time management and organizational skills

*   Ability to achieve set goals, meet deadlines, and work in a fast-paced, stressful environment


Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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