Recovery Risk Control Analyst III

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

The Recovery Risk Control Analyst III is responsible for performing internal audits of various departments within the Recovery Department to ensure adherence to Company Policy and Procedures by defining the sample, analyzing the data, summarizing results, suggesting resolution and, if appropriate, assisting with implementation and follow up.

Duties and Responsibilities

• Lead and oversee internal audits within the Recovery department to ensure adherence to state and federal laws, internal policies and procedures, and client protocols.
• Plan and execute both scheduled and unscheduled audits across various groups within the department, aligning with business needs and risk assessments.
• Manage and maintain the department’s Audit Tracker, ensuring all audits are tracked, documented, and reported in a timely manner.
• Assess the quality of work within the department by ensuring the appropriate course of action was taken.
• Maintain an in-depth and up-to-date understanding of Recovery policies, procedures, and regulatory requirements.
• Take a lead role in managing special projects, including reviewing Recovery audits, business processes, company policies and procedures, and alerts for accuracy and compliance.
• Provide guidance and support on special projects as directed by management, including the development and improvement of risk control processes.
• Mentor and guide junior staff, sharing expertise and ensuring adherence to best practices across the department.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent, required.
• Associates or bachelor’s degree in business preferred.
• 5+ years’ experience in mortgage servicing, required preferably in collections.
• 5+ years in Recovery Risk or related fields.

Skills, Abilities, and Knowledge

• Knowledge of general mortgage collection processes
• Knowledge of mortgage servicing regulations, such as FDCPA and CFPB.
• Excellent verbal and written communication skills.
• Ability to analyze information and business processes.
• Self-Motivated with strong attention to detail and excellent organizational skills.
• Strong problem-solving skills.
• Ability to work both independently and with a team.
• Proficiency with Microsoft products, such as Word and Excel.

Last Updated: 2/7/2025

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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