Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or "service") their loan portfolios, including collecting homeowners’ mortgage payments, paying homeowners’ tax and insurance bills, and helping homeowners in default to get current once again.


The Loss Mitigation Quality Specialist I will be responsible for performing accurate and timely reviews/audits of critical Loss Mitigation processes. The Specialist must be detail oriented, analytical, and a champion for quality production. The Fulfillment Specialist I will complete various processes on loans that are delinquent. These processes include, but are not limited to: Underwriting, Pre-Foreclosure Referral Reviews, Pre-Foreclosure Sale Reviews, Hardest Hit Fund Reviews, Underwriting Denial QC, Modification Creation/QC, Completion of Loss Mitigation Certificates and Affidavits, Modification Booking and Recording, QC of Inflight Transfers, and Settling Modifications with GSE’s.

Duties & responsibilities

  • Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines
  • Keeps servicing files up-to-date and moving through the process timely to ensure homeowners and investors receive best in class service
  • Minimizes loss due to foreclosure
  • Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property
  • Available to make calls as needed to title companies, investors, homeowners or authorized third parties. Analyzes financial statements, tax returns, credit reports, and the value of the collateral to determine and recommend the most feasible and appropriate workout for the homeowner
  • Accurately underwrites the homeowner’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.
  • Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements
  • Certifies that all required actions have taken place prior to referring and or completing a foreclosure sale
  • Ensures compliance with company policies and procedures
  • Accurately access an issue and offer solutions to resolve the issue
  • Performs other duties as assigned
  • Complete ongoing training to stay up to date on industry standards/applicable laws and regulations
  • Minimum 1+ years of Loss Mitigation, collections, accounting or related mortgage servicing experience
  • Proficient in Microsoft Word and Excel
  • Excellence in written and verbal communication with associates at all levels within the company as well as homeowners, investors etc. as needed. Must be able to think in an analytical manner to solve complex math/accounting problems
  • Must possess the ability to read and understand a payment history
  • Must be able to work in a fast-paced changing environment that is deadline driven.
    Education & experience
  • High-school diploma (required).
  • College degree (preferred, but not required).
  • Over 1 year of loss mitigation, collections, or related mortgage-servicing experience (preferred, but not required). We will consider other relevant or similar experience.
    Hours & System Requirements
  • Your hours and shift will vary based on business need, but there is an expectation that a successful candidate will work in a full-time capacity which will include 8 hours daily between the hours of 8:00 am - 10:00 pm local time.
  • Secure home office consisting of:
    • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
    • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions
    • Suitable ergonomic Chair and desk combination suitable for use to handle a desktop PC and laptop, two monitors, keyboard, mouse and assorted network gear. 
  • Advancement opportunities.
  • Opportunity to work from home.
  • Three weeks’ PTO (paid time off).
  • Paid holidays.
  • Medical, dental, vision, life, and pet insurance.
  • Short- and long-term disability insurance.
  • Adoption- and tuition-assistance programs.
  • 401k matching program.
    Equal Employment Opportunity
    We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
    Physical Demands/Work Environment/Disclaimer
    Must be able to remain in a stationary position for long periods of time. Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. Must be able to effectively communicate with all homeowners, fellow associates, and other persons by phone (using a headset) and in writing. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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