Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

The REO Processor I is responsible for assisting the Repair Coordinator, Asset Managers, Closing Specialists and REO Management Team with assigned tasks. They coordinate with the REO Team on projects and agent communications.

Direct Reports

  • N/A 

Principal Duties

  • Ensure client properties are handled accurately in and a timely manner.
  • Build excellent relationships and keep team members informed of work progress.
  • Consolidate repair bids and ensure all bid items are included on the Repair Analysis spreadsheet.
  • Process repair draws with the Repair Manager, so workflow is not interrupted.
  • Ensure proper execution of closing documents, shipping documents to the closing vendor, and uploading them to the system of record.
  • Process HOA verifications and set up recurring HOA payments.
  • Process of REO invoices.
  • Performs related duties as assigned by management.

Education and Experience Requirements 

  • High school diploma or equivalent, required.
  • 0-2 years’ experience.
  • Notary considered a plus.

Knowledge, Skill, and Ability Requirements 

  • Ability to handle work in a fast-paced environment and be able to meet or exceed deadlines.
  • Excellent customer service skills.
  • Ability to work efficiently in a multi-tasked environment.
  • Prioritize tasks with a sense of urgency.
  • Working Knowledge of Microsoft Office suite.
  • Extended hours and overtime when needed.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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