Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is America’s 8th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.


The Senior Director of Investor Reporting is responsible for the overall direction of the Investor Reporting and Investor Accounting department.  This includes reporting, remitting, and reconciliation on all clients and investors per the timelines in the respective agreements or Agency guidelines. The Senior Director will also be required to participate in client presentations and a full range of activities which assists with the operational effectiveness of the business unit. Included in the client types are S/S, S/A, A/A, and all GSE loan types. The Senior Director will be responsible for working with corporate accounting and related third parties to ensure financial control of all money movement related to advances, collections and advance facilities. 


  • Act as the lead to retrieve and analyze information from various departments
  • Manage ad hoc projects and assignments as needed
  • Identify, track, and analyze key metrics for the business unit
  • Responsible for the development and management of staff at multiple sites
  • Reviews and creates documentation for marketing purposes
  • Develops presentations to define the corporate message
  • Provides account management to existing servicing clients
  • Creates reports (quality, productivity, customer service, operational efficiency)
  • Manages projects with IT to conduct testing to meet project timelines
  • Manages client relationship through all phases of the servicing cycle
  • Review reporting tools for current clients
  • Creates and maintains project schedules
  • Analyzes data for rating agencies


  • 10+ years of mortgage experience required
  • 5+ years of private or GSE investor reporting required
  • Strong knowledge of Excel
  • Strong attention to detail
  • Strong written and verbal communication skills
  • Ability to work well with and lead a team through a project

Educational Requirements:

  • Bachelor's Degree or a combination of some college and relevant experience

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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