Job Description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

This position plays a critical role in the success of Servicing by managing the entire process associated with examinations from regulatory agencies. The Sr Exam Coordinator facilitates the exam management process, which includes interaction with all levels of management and departments across the organization as well as regulators.

Principal Duties

  • Responsible for the project management functions related to managing all regulatory and third-party client exams

  • Primary contact with regulatory agencies and clients for all external exams

  • Provide direction and assistance to other Exam Coordinators to facilitate teamwork and team culture

  • Work directly with all levels of management throughout the organization to gather evidence related to exam requests

  • Coordinate onsite and remote examiner requests for information

  • Responsible for escalating any regulator concerns, emerging themes or issues and drive action

  • Partner with SMS Training for exam preparation business units for interacting with regulators

  • Perform root cause analysis on exam findings and work with appropriate business units on corrective action plans

  • Assist in the drafting of audit responses to regulators as required

  • Facilitate meetings with regulators via Teams, Skype, Outlook, and onsite schedules.

  • Oversee management of facility logistics including space for onsite examiners, system access, print access and secure data transmission protocols

  • Responsible for assistance with regulatory reporting, including MBFRF, MCRs and other required reporting to state regulatory agencies

  • Performs related duties as assigned by supervisor.

Education and Experience Requirements  

  • 5+ years of experience, or combination of Compliance, Mortgage Servicing, Default Servicing, Debt Collections, and IT Audit (preferred).

  • Experience in developing and delivering presentations to senior management.

  • Experience in process definition and control definitions based on industry best practices.

Knowledge, Skill and Ability Requirements  

  • Ability to multi-task as well as quickly adapt to changing work assignments

  • Knowledge of credit reporting and FCRA is a plus

  • Math and analytical skills needed

  • Ability to develop new, and maintain existing, business relationships in a complex cross-organizational and cross-functional matrix environment with both internal and external stakeholders)

  • Working knowledge of risk management.

  • Familiarity with Mortgage Servicing systems is preferred.

  • Excellent work ethic and deadline driven.

  • Follow up skills and a strong sense of accountability

  • Must possess a short learning curve related to assimilation of new skills and tasks

  • Superior organizational skills needed


While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities.  Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Casual Workplace
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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