Job Description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function                                                                                                                                                                                         


The primary function of the Servicing Associate is to support the Servicing Manager in the reconciliation

of the servicing portfolio, subservicer oversight and the preparation of regular management reporting.

The proposed hire would be expected to regularly interact with various internal operational groups, the

origination field and the subservicers.



Principal Duties                                                                                                                                                


  • Monitor the status of loan boardings, deboardings and investor transfers of all loans in the servicing portfolio.
  • Responsible for loan boarding reconciliation, loan transfer reconciliation, failed funding reconciliation, and imaged file reconciliation.
  • Assist in the coordination of deliverables between various internal operational groups and the subservicer.
  • Maintain database of subservicer audit items.
  • Handle all incoming customer phone calls to NPF that are related to servicing.
  • Assist in the preparation of the monthly Servicing Portfolio Overview reporting package.
  • Develop, design and automate new reports to meet the needs of the servicing group and senior management.
  • Produce and/or coordinate servicing data delivery requests for State/Regulatory/Rating Agency reviews.
  • Coordinate with subservicer the remittance of the monthly BU/BD amounts
  • Interface with the origination field regarding escalations related to servicing activities.
  • Weekly as-needed meeting with the various operational groups within NPF to follow-up on open projects and to address issues or concerns.
  • Quarterly on-site meeting with the subservicers relationship manager to review open items and areas of concern.
  • Conduct a loan level review of all accounts in default and loss mitigation status.  This would include loans in foreclosure and bankruptcy status as well as loans up to 120 days past due. 






  • Bachelor’s degree in Finance, Economics, Statistics or other quantitative discipline
  • Working knowledge of mortgage industry concepts and terminology
  • MS Office experience required, specifically Excel and PowerPoint
  • Comfortable working with large datasets
  • Strong written and verbal communication skills
  • Must be organized, detail oriented, and have the ability to work independently
  • Mortgage servicing related experience preferred
  • Destiny and Xdocs experience would be helpful



Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     8 Paid Holidays
*     Casual Workplace
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan
*     Pet Insurance!

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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CA Notice at Collection


Shellpoint Mortgage Servicing has grown to become one of America’s largest third-party mortgage servicing company. What is mortgage servicing? Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or "service") their loan portfolios, including collecting homeowners’ mortgage payments, paying homeowners’ tax and insurance bills, and helping homeowners in default to get current once again.    
Our mission at Shellpoint Mortgage Servicing is to deliver best-in-class portfolio performance for our clients by providing all homeowners with exceptional customer service. We recognize that our people are our greatest asset, which is why we offer the training, modern technology, and tools for you to be successful. There could not be a more exciting time than right now to join our growing team, where you can be part of the success.

Posted 30+ Days Ago

Full time


Application Instructions

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