Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


Responsible for technical administration of and contributing to the strategic direction of the company’s servicing platform.  Performs and monitors daily, monthly and annual processing of Servicing Director events.  Troubleshoots and provides fixes for system errors, bugs and data issues.  Documents changes, periodic events as well as process maps and system flows.  Provides administrative and process improvement support for key systems such as Servicing Director, LPS Desktop, LMS, Equator and other enterprise servicing systems. Prioritizes and manages numerous (often competing) initiatives, provide training documents for new systems and processes, and employ a project management approach to systems related initiatives.  Works with all levels and business lines within the company to identify and prioritize system projects.


  • Act as a primary servicing system administrator, responsible for the technical maintenance of Servicing Director and other critical servicing systems
  • Maintain, execute and monitor daily/monthly/yearly run events to ensure data and system integrity
  • Maintain existing internal controls to ensure a highly available and accurate system of record; implement new and modify existing controls as necessary
  • Maintain and create systems reporting for periodic monitoring/KPI as well as system alerts to ensure swift and accurate response to any malfunctions or system issues
  • Works with other business lines to perform data updates as necessary while still protecting from downstream systems issues
  • Lead the rollout of new systems functionality - the enhancements that the vendors supply and the customizations we make to core servicing and ancillary systems
  • Actively work on and track projects, specifically larger and broader projects that cross multiple departments/business lines and/or those that require coordination with vendors or third party consultants. 
  • Manage project costs, schedules, issues, business needs and contract compliance. Consult and advise leadership of trade-offs, benefits, costs, etc.
  • Support process owners to clearly link project metrics to strategic and operational objectives.
  • Maintains necessary project documentation such as a project plan, issue log and deliverables log to track the program and/or project progress.
  • Interact with all business leaders to better understand their processes and to identify potential systems projects that could enhance the department’s success such as automation
  • Distribute helpful How-To documents, training materials, research system questions, and determine best practices for interaction with the systems.


  • Experience - 8+ years of increasingly responsible positions in enterprise applications administration with demonstrated history of high performance and achievement.
  • Proficient in SQL coding, Servicing Director administration, administration of other key servicing systems such as LMS, Equator, LPS, OnBase, etc.
  • Knowledge of financial industry regulations- GLBA, FDCPA, etc. 
  • Administering a high volume enterprise system where manual operations are time and cost prohibitive
  • Ability to learn new systems and act as a technical owner for them
  • Be self-disciplined with good time management, prioritization and professional attitude
  • Ability to multi-task, respond well to pressure and deadlines, and work well individually and in a team environment.  Flexible to changing priorities, project scopes, and deadlines.  Ability to manage multiple tasks and projects
  • Work well as an internal consultant in understanding business processes.
  • Communicate exceptionally with enterprise class interpersonal skills (listening, comprehending, composing written communication, etc.) 
  • Strong Project Management, facilitation, and team leadership skills.
  • Ability to work nights and/or weekends for routine maintenance, upgrades, system outages, major issues or during other high workload periods

Educational Requirements:

  • Bachelor’s Degree required and Advanced Degree Desired -Technology, Mathematics, Statistics, Engineering or related field.


Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     8 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

*     Tuition-Assistance Programs

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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