Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

The Special Loans Specialist - Master Servicing is responsible for reviewing, updating, and researching complicated non-fixed rate loan products such as adjustable-rate mortgages (ARMs), Commercial Loans, Home Equity Lines of Credit (HELOCs), Daily Simple Interest (DSI) loans, Balloon loans, and modifications, Servicemembers Civil Relief Act (SCRA), among other responsibilities.

In addition, this person will be responsible for reviewing new loans as they board to the Master Servicing system for completeness and reasonableness based on a set of predetermined standards. Any exceptions are researched and updated accordingly.

• Work with internal and external partners when variances between Master Servicing and the Servicer are identified.
• Research Mortgage Notes, Servicer Billing statements, and Servicer histories to research loan variances.
• Update Indexes daily.
• Monitor the status of ARM loans; assists in resolving servicing transfer/loan setup; research ARM loan payment histories.
• Perform document to data reviews to ensure proper servicing of various loan types and ensuring adherence to investor and regulatory guidelines.
• Review modifications received from the Servicer and update Master Servicing system.
• Conducts special projects as assigned by Special Loans management.
• Calculate loan amortizations to correct posting errors by Servicers.
• Supports management in achieving goals and improving the efficiency/productivity of the department.
• Complete data edits on incoming loans to ensure the accuracy of the data using loans images,
• Completes miscellaneous tasks as necessary or required.
• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 2-4 years’ experience in the mortgage industry.
• 2-4 years’ experience in master servicing.

• Strong business communication skills with an ability to work well in a collaborative environment.
• Strong skills in Excel.
• Experience with residential mortgage servicing or master servicing.
• Knowledge of SBO.net is preferred.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Base Compensation:

53,700.00 - 72,100.00 USD Annual

Additional Compensation:

In addition to base compensation, the individual in this position will be eligible for a discretionary annual bonus based on individual and company performance.

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Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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