Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


The Sr. Quality Control Analyst executes the Servicing Quality Control Plan and ensures that the company is satisfying its quality control requirements relative to his or her assigned process audits. He or she conducts quality control reviews in accordance with the prescribed audit schedule, designed to comply with compliance monitoring, investor requirements, policies, and procedures.  The Sr. Quality Control Analyst demonstrates proficiency in understanding mortgage servicing guidelines, regulations, auditing and testing of complex mortgage servicing processes.  This auditing professional completes assignments ahead of deadlines, with significant attention to detail, without sacrificing quality.  Sr. Quality Control Analysts require minimal supervision and produce highly defendable work products. 


  • Conduct Quality Control audits according to audit schedules and requirements

  • Demonstrate proficiency performing assignments within designated QC audit software in accordance with procedures

  • Conclude on the audits performed with concise, fact based, well supported findings

  • Issue findings/recommendations to Servicing Operations and Production once concluding on valid exceptions

  • Assist QC Management Team with documenting audit methods, audit testing scripts, and audit questionnaire content

  • Assist QC Management Team with audit criteria calibration with Servicing Operations & Production

  • Make recommendations regarding remedial actions and work with Servicing Operations and Production to drive change

  • Ability to develop new, and maintain existing, business relationships in a complex cross-organizational and cross-functional matrix environment with both internal and external stakeholders

  • Collaborates with peers and leadership across the Business Units to drive change management and process improvements

  • Provide support, solutions, or subject knowledge to assist subordinate teammates with their assigned audits


  • High School Diploma or equivalent, Bachelor’s degree preferred

  • Superior written and oral communication skills

  • Strong attention to detail

  • Proficiency in Microsoft Word and Excel

  • Familiarity with mortgage servicing loan servicing systems, QC software e.g. ACES or TenA Second Look, Black Knight

  • Excellent research and writing skills

  • Strong working knowledge of agency and investor QC requirements

  • 5+ years of mortgage experience, with strong emphasis on QC experience


Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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