Supervisor Compliance- Servicing Change Management (Onsite)

• Sr Compliance Analyst
• Compliance Analyst

• Supervise the team of Compliance Analysts to ensure projects are tracked, managed, and implemented correctly.
• Support the team for the successful intake of opportunities for improvement in processes, policies, federal and state laws, and technology through actively reviewing federal and state exam reports, quality assurance and quality control processes, testing and monitoring results, client and investor due diligence review results, and other third-party reviews. Ensure the team has a consistent feedback loop with legal and other teams to support new law tracking, review, and appropriate project initiation.
• Production, distribution, and tracking of compliance bulletins to affected business units.
• Submit to the Director all completed work products and ensures materials are completed timely, accurately, and according to prescribed guidelines Provide timely materials to the Director to support all required compliance reporting to the Risk, Audit, and Compliance Committees
• Assist the Director with facilitation of the flow of information between the Complaints, QC, & QA Monitoring Team(s) and process owners, to ensure the programs serve as a platform to assess, remediate, and cure gaps and improve the safety and soundness of the related servicing practices.
• Collaborate with the Director to ensure verified exceptions passed to Compliance Change Management for remediation, are documented, tracked, receive appropriate prioritization, handling, and that resolution is reached to cure the process gap.
• Collaborate with the Director to ensure documentation of remediation projects is tested, validated, approved, and consistently stored for record retention and examination requirements.
• Performs related duties as assigned by Compliance leadership.

• Associates or Bachelor's degree in business, related field; equivalent experience may be considered.
• 6+ years proven and progressive compliance experience.
• Experience overseeing compliance monitoring and testing.
• Strong project-management skills, with a proven ability to coordinate across departments and functions.
• Strong technical skills including familiarity with mortgage servicing systems, quality assurance software, and tracking systems; SharePoint & SQL preferred.

• Knowledge of state and federal laws governing mortgage servicing as well as knowledge of loan processing, closing, and servicing practices.
• Demonstrated knowledge and application of consumer protection laws and regulations such as TILA/Regulation Z, ECOA/Regulation B, FCRA, FACTA, FDCPA, SCRA, BSA/AML, EFTA, UDAAP, and GLBA - HMDA a plus.
• Ability to monitor and analyze trends, data and quality assurance results and formulate, recommend, and implement appropriate changes.
• Good managerial, communications, analytical, organizational, project management and planning skills. Proven ability to take a project from start to finish.
• Strong communication skills - ability to articulate verbally and in writing, plans, processes, policies, and issues to stakeholders.
• Ability to thrive in a fast-paced environment without sacrificing quality.

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While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.