Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

The Supervisor Foreclosure will oversee a team of foreclosure specialists and administrators and ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics, and also be responsible for all aspects of training and personnel management for the team.

Direct Reports

  • Foreclosure Specialist
  • Document Verification Specialist
  • Team Lead - Foreclosure

Principal Duties

  • Supervise a staff of 8+ Foreclosure Specialists and Document Verification Specialists to timely and accurately manage a pipeline of loans through the foreclosure process.
  • Develop and maintain up to date policies and procedures.
  • Identify areas for process improvement and help implement new processes, as necessary.
  • Maintain a working knowledge of the Foreclosure process including investor, insurer, client, state, and jurisdictional requirements.
  • Track and manage ongoing deadlines and SLAs relative to foreclosure timelines and key department metrics.
  • Train of new hires on all systems of record, investor guidelines and industry standards.
  • Train of team on new processes as implemented.
  • Use reporting to manage the team and makes changes to reporting, as necessary.
  • All aspects of personnel management including coaching and annual reviews.
  • Act as the Foreclosure point of contact for other departments within the Company as well as attorney firms on escalated issues.
  • Track and analyze departmental data and report on the activities of the team.
  • Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
  • Must be able to make business decisions based on likelihood of recovery versus liability risks.
  • Performs related duties as assigned by management.

Education and Experience Requirements  

  • Bachelor’s degree, paralegal certificate or equivalent work experience required.
  • 6+ years of foreclosure or mortgage service-related experience required.
  • 1-2 years of management experience preferred.

Knowledge, Skill, and Ability Requirements 

  • Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills.
  • Must be effective in multi-tasking and be goal oriented.
  • Must be able to work on a team or independently with minimal supervision.
  • Must be proficient in Microsoft Office- Outlook, Excel


While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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