Supervisor - Loss Mitigation Fulfillment

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

The Supervisor - Loss Mitigation Fulfillment is responsible for supporting Fulfillment associates and the leadership team to increase production and improve quality and efficiency. This individual will work with the Loss Mitigation and Fulfillment teams to minimize losses on delinquent mortgages by working according to client/investor guidelines to resolve delinquencies.

• Team Lead - Loss Mitigation
• Loss Mitigation Specialist I

• Supervise a team of Fulfillment specialists located at multiple sites with a focus on Mod Creation and/or Mod QC Processing
• Provide Modification Creation and/or Modification QC processing guidance and leadership for management and staff.
• Lead, train, and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Provide oversight and monitoring of department workflow to ensure timely and accurate process adherence
• Work directly with the Fulfilment Business Analyst to create automation and reporting to monitor and enhance department performance
• Identify key constraints and roadblocks to improved modification creation/qc processing timelines and individual performance levels
• Monitor productivity and determine means to increase output
• Create new documented procedures and manage changes to existing procedures
• Monitor/approve associate time records
• Ensures compliance with company policies and procedures
• Undertake special projects related to departmental activities and performs other duties as assigned.

• High School Diploma required; college degree preferred but not required
• At least 3-5 years of experience in a supervisory experience
• 1 year of Loss Mitigation and or Fulfillment experience required

• Demonstrated achievement in identifying and managing performance targets
• Must have strong communication skills; strong analytical skills; and strong organizational skills with attention to detail
• Must be a self-starter with excellent time management skills and be able to work independently
• Must have excellent process management skills and experience writing detailed procedures
• Proficient in Microsoft Word and Excel
• A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required
• Self-Motivated. Ability to work independently with minimal supervision
• Strong analytical, problem solving and mathematical skills to be used to improve team’s performance
• Ability to work overtime as needed
• Understanding of mortgage lending and servicing

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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