Job Description

Who we are:

Shellpoint Mortgage Servicing (SMS) is America’s 5th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners’ mortgage payments, pay homeowners’ tax and insurance bills, and help homeowners in default to get current.


10:00 AM - 7:00 PM Monday - Friday (Rotating Weekends) 


Works with the Loss Mitigation team to minimize losses on delinquent mortgages by working according to investor guidelines.


  • Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
  • Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports in order to approve the appropriate resolution for the customer
  • Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
  • Oversees and facilitates the training of new employees
  • Maintains training and support materials for the Loss Mitigation Specialist job
  • Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it doesn’t currently exits
  • Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout
  • Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists
  • Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs
  • Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
  • Schedules and monitors of all employee time records
  • Ensures compliance with company policies and procedures
  • Undertakes special projects related to departmental activities and performs other duties as assigned


  • Minimum of 1 year of Loss Mitigation experience
  • Minimum of 3-5 years supervisory experience
  • Proficient in Microsoft Word and Excel
  • Excellence in consulting and advising customers via telephone and written communication
  • A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required
  • Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies
  • Demonstrated strong skill set for organization and attention to detail
  • Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines
  • Self-Motivated.  Ability to work independently with minimal supervision
  • Strong analytical, problem solving and mathematical skills to be used to improve team’s performance
  • Ability to work overtime as needed
  • Understanding of mortgage lending and servicing


Educational Requirements:

  • High School Diploma required, college degree preferred but not required


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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