Job Description


The Supervisor of Payment Processing will assist the Senior Manager of Payment Processing with payment processing functions, cash reconciliations and exceptions handling for Shellpoint Mortgage Servicing.


  • Manage workflow in department to ensure timely completion of all assignments.
  • Individual and departmental performance reporting including side-by-side coaching as necessary.
  • Co-ordinate cross training schedule
  • Prepare weekly department assignment schedule
  • Ensure proper controls are in place to successfully pass all audits.
  • Research and resolve suspense liability and exceptions meeting departmental standards.
  • Act as a liaison with retail lockbox ensuring that daily transmissions are received and processed.
  • Work with Finance and individual processor on timely resolution of batch outages.
  • Generate daily, weekly, or monthly payment activity reports to ensure that data is complete and accurate.
  • Serve as an expert on payment activity for all servicing systems.
  • Encourage growth of direct and indirect reports.
  • Ensure that the needs of the various business lines are being met.
  • Periodic review of procedures to ensure accuracy
  • Update procedures as changes occur
  • Assist Business Analyst with system requirements and testing for changes/upgrades to existing or new systems.
  • Process payments across the organization.
  • Assist Compliance and Finance with Treasury related information required for state and GSE annual license requirements when requested
  • Other duties as assigned


  • 5+ years progressively responsible experience in related field including management of 1-2 direct reports (supervisors) and 3-4 indirect reports (payment processors).
  • 5+ years experience in supervisory role in related field (Payment Processing)
  • 3+ years experience in Mortgage Servicing industry
  • Proficient in MS Office with advanced MS Excel and MS Access skills required; SQL Transact query experience a plus.
  • Proven ability to meet deadlines for multiple tasks simultaneously.
  • Excellent organizational skills and very high attention to detail.
  • Demonstrated ability to comprehend multiple servicing systems.
  • Knowledge of creating and implementing policies, procedures and guidelines.
  • Proven analytical and problem solving skills.
  • Excellent verbal and written communication and interpersonal skills.

Educational Requirements:

  • High School Diploma required.
  • Bachelor’s degree preferred.


Application Instructions

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