Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

Primary Function

The Supervisor - Quality Assurance works with Compliance to provide lead support to Quality Assurance (QA). Responsible for the oversight of operational QA audits, audit research, compliance monitoring, and compliance testing. This individual will work with compliance management to assist in training and remediation activities for business units throughout the organization. The individual will be responsible for the timely submission of departmental metrics and QA audit results on an on-going basis.

Direct Reports  

  • Quality Assurance Compliance Analyst

Principal Duties

  • Oversee quality control/quality assurance (QC/QA) audit schedules and ensure all audit responses are complete, accurate, and provided timely. Work with operations to ensure compliance metrics are completed timely and successful.
  • Prepare populations for QC/QA audits and assign QC/QA audits to Quality Assurance Compliance Analysts.
  • Answer QA Compliance Analysts questions and give direction to complete QA monitoring and Compliance testing.
  • Perform investor QA audits to ensure investor and regulatory compliance.
  • Use spreadsheets and databases to maintain detailed audit records. Provide monthly reporting to Senior Management on QA operations.
  • Conduct audits to assist in identifying operational risks and escalating issues to Compliance management.
  • Research and review accounts, items, or processes selected for audit.
  • Monitor and make recommendations for smoke detector reports.
  • Quality Assurance liaison with functional areas.
  • Work with business lines to create and validate remediation plans.
  • Assist in QA completion of all investor audits, regulatory audits, state licensing audits, and any external audits conduct on the business.
  • Performs related duties as assigned by management.

Education and Experience Requirements  

  • High School Diploma required.
  • 6+ years’ Mortgage Servicing experience required.
  • Prior Supervisory experience required.

Knowledge, Skill, and Ability Requirements  

  • Proficient in Microsoft Word and Excel
  • Excellent verbal and written communication skills
  • Strong knowledge and understanding of mortgage servicing regulations, NMS requirements, and GSE guidelines is required. Demonstrated experience analyzing basic processes and data for all supported business units.
  • Demonstrated strong skill set for organization and attention to detail.
  • Strong research and follow-up skills, as well as the ability to meet strict deadlines.
  • Self-Motivated. Ability to work independently with minimal supervision.
  • Strong analytical, problem solving, and mathematical skills.
  • Ability to work overtime as needed.
  • Ability to work well with others across departments.

#LI-NT1

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities


 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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