Supervisor Recovery Risk

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

• Responsible for managing multiple Recovery teams, including the Deficiency Review, and Risk Analyst teams.
• Responsible for managing the Recovery department’s inline testing.
• Responsible for managing relationship with SMS Dispute Team.
• Responsible for managing relationship with SMS Legal Team.
• Responsible for the ongoing monitoring of the internal control environment within Recovery, including evaluating operating procedures, and making recommendations for changes in operations to minimize risk and ensure compliance within the department. 
• Responsible for ensuring Recovery procedures are updated as needed and accurately reflect operations.  

• Operations Analyst - Risk
• Operations Analyst - Deficiency Review

• Works with management to develop sound internal controls for the Recovery department.
• Provides ongoing support to the Recovery department to address deficiencies identified in operating procedures and implement changes as needed. 
• Ensures that Procedures accurately reflect Recovery Operations and ensures procedure changes are communicated and executed within the department.
• Performs ongoing reviews of high-risk transactions within Recovery to evaluate the effectiveness of the control environment. This includes internal audits performance by the Recovery Risk Analysts.
• Works closely with other departments such as Compliance, Legal, and IT to ensure Recovery implements required system and business changes as needed.
• Works closely with other departments that perform shared services, such as Correspondence and Loan Servicing, to ensure Recovery items are properly handled. 
• Participate in various special projects and corporate-level initiatives, as necessary.
• Manages the loan boarding processes as accounts transfer to Latitude.
• Perform personnel managerial duties such as goal setting and tracking, performance monitoring and coaching, ensuring associate engagement, and other typical managerial duties.
• Performs related duties as assigned by management.

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred, in Accounting, Business, or Management.
• 6+ years mortgage servicing experience required, preferably in mortgage and/or post charge-off collections.
• 2+ Years previous Audit experience required.
• 2+ years previous supervisory experience preferred.
• Experience in reading and analyzing documents, including loan documents or servicing/collection agreements.
• Experience with internal company policies and procedures

• Strong organizational skills and attention to detail.
• Ability to collaborate with team members to achieve results.
• Excellent verbal and written communication skills
• Ability to work across organizational lines
• Self-Motivated with strong attention to detail and excellent organizing skills
• Strong problem-solving skills
• Ability to work both independently and with a team
• Proficiency with Microsoft Office, specifically Word and Excel
• Detail oriented, excellent organizational and negotiation skills
• Sound business judgment
• Skilled at issue identification and resolution
• Strong analytical skills
• Excellent team player
• Process, timeline, and people management skills

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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