Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


The REO Supervisor will be responsible for the timely, high yield liquidation of investor-owned properties through the oversight of REO Asset Mgr. I, II, and III. 


  • Provide guidance and leadership for REO staff and provide support for REO management. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.

  • Oversees the REO Asset Mgrs. I, II, III daily tasks to ensure department standards are met in the rapid liquidation of and high return on REO assets.

  • Maintain process and procedure documentation for the REO department, create process and procedure documentation where it doesn’t currently exits

  • Contributes to the on-going improvement of the REO department through sharing ideas and improvements with the team.

  • Drives improvement through analysis and reporting.

  • Ensure that Shellpoint and the investor have a clear understanding of the condition and value of the asset through file maintenance and reporting.

  • Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.

  • Oversees and facilitates the training of new employees

  • Maintains training and support materials for the REO Asset Mgrs. I, II, III jobs

  • Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approved REO repairs, listings, and offers where we are not delegated.

  • Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs

  • Schedules and monitors of all employee time records

  • Ensures compliance with company policies and procedures

  • Undertakes special projects related to departmental activities and performs other duties as assigned

  • Assists in the control of expenses related to the sale and maintenance of REO assets.

  • Considers changing market conditions and asset-specific nuances to determine marketing strategy and list price reductions as appropriate.

  • Is prepared to defend asset management strategies at the asset level to clients and investors, as needed.

  • Ensures the timely and accurate closing of the sale of REO properties.

  • Complies with company policies and procedures.


  • Minimum 3+ years of REO experience.

  • Minimum 2+ years of management experience.

  • Proficient in Microsoft Word and Excel.

  • Excellence in communication via telephone and written communication.

  • Demonstrated attention to detail and organizational skill.

  • Ability to work independently with minimal supervision.

  • Strong analytical, problem solving and mathematical skills to be used in directing decision-making.

  • Understanding of Mortgage lending and servicing.

  • Strong negotiation and follow-up skills, as well as the ability to meet strict deadlines.

Special Provisions:

  • Licensed Broker preferred but not required

 Educational Requirements:

  • College degree preferred but not required


Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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