Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

The Team Lead - Foreclosure is responsible for achieving pre-set Foreclosure goals, timelines, and objectives. The Team Lead - Foreclosure mentors Foreclosure Specialists and supports the Foreclosure Manager. Follows all rules and laws while maintaining a high level of quality and compliance as related to foreclosures.

Direct Reports

  •  N/A

Principal Duties

  • Complete foreclosure sales within established Investor timeline schedules. Timely addresses low value properties and monitor proper foreclosure delays.
  • Mentor Foreclosure Specialists, while assisting Manager with tasks such as scheduling, meetings, training, and creating a positive work environment.
  • Assist Foreclosure Specialists dealing with escalated accounts and ensure necessary steps are taken to resolve them within established deadlines.
  • Be available to Foreclosure Specialists when they need assistance.
  • Meet department standards as they relate to daily productivity metrics.
  • Perform side by sides for new hires and existing employees.
  • Assist Foreclosure Manager with review and compilation of investor, insurer, and client reporting requests as needed.
  • Point of contact for new hires and existing employees
  • Performs additional projects and duties as assigned by Management.

Education and Experience Requirements  

  • High school diploma or equivalent, required.
  • College degree preferred.
  • 6+ years’ experience working with foreclosures in a servicing/collection’s environment.
  • 1+ years of experience working with Fannie Mae, Freddie Mac, and Government guidelines required.
  • Prior leadership experience preferred.

Knowledge, Skill, and Ability Requirements  

  • Thorough knowledge of computer operations, as well as state and federal legal requirements with collections procedures, bankruptcies, foreclosure, and keeping abreast of current requirements and changing legislation.
  • Strong oral and written communication skills and good telephone etiquette
  • Strong numeric aptitude, problem solving and analytical skills.
  • Strong ability to lead.
  • Detailed oriented and organized.
  • Able to meet goals and deadlines in a fast-paced environment.
  • Ability to meet department attendance standards.
  • Proficient in use of Microsoft Office (Outlook, Excel, Word)
  • LoanSphere/BKFS experience required.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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