Employees will be at desk and logged in no later than twenty minutes from their scheduled start time. If employee is going to miss the twenty minute grace period, they are required to call their Department Manager ASAP to advise of lateness and ETA.
Employee is required to electronically clock in and out. If Employee misses an electronic punch, they are required to fill out the Missing Punch form. Employee is allowed THREE punch override exceptions per calendar quarter. A verbal warning will be given upon the third override request in a calendar quarter. A written warning will be given upon the fourth override request in a calendar quarter and further disciplinary action will be considered at the discretion of management.
Position may require a rotating shift schedule. Employee understands that they will be required to follow any changes in shift required. A calendar will be provided prior to any shift changes to allow any immediate change requests to be processed. All exceptions must be approved by department manager.
Employee is required to fill out Absence Request form for any unplanned (sick) days at least 15 days in advance and in accordance with current PTO policy.. A written request is not an immediate approval. Requests received within 15 days of first day off may be rejected for insufficient notice. Exceptions will be handled by department manager. The request must be approved by department manager.
Employees are requested, to the best of their ability, to NOT plan any obligations in the last 2-3 closing days of each month as the request may not be approved. (A list of these dates is available and can/will be supplied) The request must be approved by department manager.
Compliance with all company policies, procedures, and customer service level agreements
Perform related duties as assigned by supervisor
Essential Duties and Responsibilities:
Act as a liaison between Company, the loan officer and the borrower.
Review search materials for vesting, requirements, and exceptions to be satisfied at the table.
Investigate/research/resolve issues with the title commitment in preparation for closing
Work with outsource partners to prepare and QC title commitments to be delivered to customers
Make changes to commitments upon request
Work with underwriting to clear complex issues and obtain over the limit liability approvals.
Assists with subordinations, payoffs, HOA items, and other title matters as needed
Order Deeds and once ordered verify transfer fees applicable, add any necessary fees to CD/ALTA
Verify any transfer tax/mortgage tax associated with a deed in order to record
Education and/or Work Experience Requirements:
Must have at least 3+ years of title clearing experience.
Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Knowledge of basic computer programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Must be able to sit, stand, stoop or bend for an extended period (8 hours).
Must be able to lift and carry up to 5 lbs.
Must be able to listen and speak clearly on telephone.
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!