Job Description

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.


The individual selected for the job will be responsible for identifying risk resulting from title issues and timely managing the progress of resolving that risk with both clients and internal business partners.


  • Identify title issues and put them on the right path of resolution with the right vendor as outlined within servicing guidelines

  • Be responsible to resolve title issues within timeframes outlined by the department 

  • Communicate clearly high-risk problems to clients with all available options to resolve

  • Provide, request, and execute documents for counsel to assist with title issues or other foreclosure matters

  • Update systems in a manner that is within department guidelines and clearly communicates the status of the account


  • A high interest in problem solving and critical thinking

  • Self-motivated and goal oriented

  • 1+ years of foreclosure experience required

  • 2+ years in foreclosure/title/contested/litigation related field preferred

  • Clear, concise verbal and communication skills

  • Experience working with excel (filtering)

  • Required to work in physical office location

Educational Requirements: 

  • High school diploma required 

  • College degree preferred

Company Perks:
*     15 Paid Time Off (PTO) days and 18 after 1st anniversary!
*     9 Paid Holidays
*     Employee Engagement Activities

 Company Benefits:
*     Medical (including Health Savings Account & Flexible Savings Account)
*     Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan 

*     Performance-based Incentives
*     Pet Insurance

*     Advancement Opportunities

Newrez NOW:

*     Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
*     1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
*     Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

*     Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Application Instructions

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